Returns & Exchanges Policy

At Ybera USA, we stand behind the quality of our professional hair care products and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, we are here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging, ensuring all seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.