Frequently Asked Questions
Everything you need to know about Ybera USA products and services.
Are Ybera Paris products safe for all hair types?
Yes, our products are formulated to be compatible with all hair types, including chemically treated, colored, and natural hair. Our professional-grade formulas focus on hair health and restoration.
How long does shipping take for domestic orders?
Standard shipping within the USA typically takes 3 to 5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our customer support team to initiate a return or exchange process.
Do your products contain formaldehyde?
No, Ybera Paris is a pioneer in formaldehyde-free professional hair treatments. We utilize high-quality organic acids and natural ingredients to achieve superior smoothing and smoothing results without harsh chemicals.
Can I purchase professional-sized products without a salon license?
While our retail line is available to all customers, certain professional-grade treatment kits are reserved for licensed stylists and salon owners to ensure proper application and results.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.